RULES OF PROCEDURE OF THE ROOMS

Chateau de Taulane

ACCESS TO THE ROOMS
Rooms are available from 4pm and must be vacated by 11am. Late check-out cannot be allowed.
The hotel room is not intended for laundry or meals.

ANIMALS
Animals are not accepted at the Hotel.Dogs on leash and attached to the cart are accepted on the course.

TOBACCO, BREAKDOWN AND LOSS OF KEYS
We are a completely non-smoking establishment. Smoking is strictly forbidden inside the hotel, including rooms.
Application of Decree No 2006-1386 of 15 November 2006 laying down the conditions for the application of the smoking ban in affected areas. We reserve the right to send a surcharge of € 400 to any guest who smoked in the room and refuse them access to the hotel in the future.
We cannot tolerate these abuses, because beyond the discomfort of our next customer, it leads to a complete cleaning of all the textiles of the room and a closure of it for 2 days (hence a loss of operation).
We ask that you respect the premises, as well as the decoration of your room and common areas.
In the event of a problem, the customer will have to engage his civil liability.

During your stay, a key game is given to you allowing you free access to your room. In case of loss, the repair will be charged 35 €. This price corresponds to the production of a new set of keys corresponding and the purchase of a key ring. 

All damages caused by cigarettes, foods, drinks or other reasons, will be charged on the credit card provided at the booking, with a minimum of 100 €.

THE RIGHT OF ACCESS
The right of access of an external person is granted only after presentation at the reception of the establishment. The rooms are for a specific number of people. To ensure the security rules of the establishment, you must not in any case accommodate additional persons.

BREAKFAST
It is served from 7:30 am to 10 am daily. There is no room service.

NUISANCES
For the respect of rest of other customers, be sure not to slam the doors or to make too much noise during the day and imperatively after 22H. Any noise or other nuisance may be permanently excluded from the hotel and be the subject of complaints to the police.

OBJECTS OF VALUE
The hotel is not responsible for lost or stolen items. Please ensure that you have locked your room before leaving, and place your valuables in your safe.

PROTECTION OF PERSONAL DATA
Each person is entitled to request to view, modify or delete his personal data on simple written request.

CONDITIONS OF BOOKING
Any reservation to be firm and definitive, must be guaranteed by a credit card number accompanied by its expiry date.
The hotel reserves the right to refuse any reservation in case the credit card number is incorrect or the reservation is incomplete.
All bookings are firm orders.

CANCELLATION OR MODIFICATION OF RESERVATION
If you need to cancel or change your booking after confirmation, a cancellation fee will apply:
The hotel does not charge up to 7 days prior to arrival.
Within 7 days prior to arrival, the hotel reserves the right to charge the following: 30% of your entire stay.
If you anticipate your departure, the nights originally reserved and confirmed will be charged and billed.